Conflict can be healthy if channelled and managed well; it can help focus a team or be an aid to delivering goals. More often than not however, conflict and dispute lead to breakdown of relationship and in that we often regard conflict as something to be addressed only at that point of failure. There are many times however when careful planning will head off conflict before it becomes a reality. This might be accomplished through using the right communication technique or learning how to handle a difficult conversation. Similarly, preparing well for negotiations, handling complaints healthily or working with constructive communication methods in project processes can stand you in a good place for managing conflict. Where conflict has been ongoing for some time then mediation is one of the best processes available to bring resolution. endesek is available to help in any of these areas.